FAQ
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What should I know about the tour?
The tour runs approximately 90 minutes long. We recommend wearing comfortable shoes as the tour involves walking on various terrains. Please dress appropriately for the weather, as tours run rain or shine. You are welcome to bring water. For the comfort of all guests, pets are not permitted.
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What happens if there's bad weather?
Tours will proceed in light rain, but we will contact you directly with updates in case of severe weather.
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Is the tour family friendly?
The tour is designed to be informative and engaging; however, we discuss topics that may not be suitable for younger or sensitive audiences. These include stories of suicide, murder, violence, and elements of the occult, which some may find unsettling or frightening. We recommend the tour for ages 13+ and encourage parents to use their discretion when bringing children.
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Is the tour accessible for those with mobility challenges?
The tour involves walking on uneven terrain and may include stairs or inclines. Please contact us for more accessibility information.
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Can I get a refund if I can’t attend?
Cancellations made at least 24 hours in advance are eligible for a refund. No refunds will be issued for same-day cancellations or no-shows. Please contact us to cancel.